RETURN POLICY
We always value every customer’s shopping experience and are committed to providing you with worry-free and convenient after-sales service. If you are not satisfied with your order after receiving it, you can apply for after-sales service according to the following return and refund policy.
- 30-Day Return Guarantee
You can apply for a return within 30 days of receiving the goods. Returned goods must be in normal condition, undamaged by human error, and retain as much of the original packaging, accessories, and order information as possible to facilitate a smooth return review.
- Eligible Return Situations
You can contact customer service to apply for a return in the following situations:
Received the wrong item
The item has obvious quality problems
The item does not match the order description significantly
The item was damaged during transportation
Other situations that meet the platform’s return requirements
- Unsupported Return Situations
Returns may not be possible in the following situations:
The 30-day return period has expired
The item is damaged by human error
The item is missing important accessories or packaging
The item was not purchased through tinyoak.shop
- Refund Processing Time
Once we receive and confirm that the returned item meets the refund conditions, we will arrange a refund as soon as possible.
Refunds typically arrive within 3 business days and will be processed via the original payment method. Actual arrival time may be slightly delayed depending on the processing speed of the bank or payment institution.
- Return Request Process
To request a return, please contact customer service first and provide your order information and the reason for the return. After confirmation, customer service will provide you with specific return instructions. Once we receive the returned item and approve it, we will arrange the refund as soon as possible.
Return Address: travelsia calvario n6, valdepeñas, CR, 13300
Note: Due to continuous losses, the merchant has decided to conduct a clearance sale at a loss.
Currently, some items are in limited quantities and may not be restocked after they are sold out. Please refer to the website for inventory information.